While you can purchase single tickets via SMS or at vending machines, the unlocks significant advantages for regular users:
The (Société des Transports Intercommunaux de Bruxelles) consists of several digital platforms designed to manage public transport in Brussels. Depending on your needs, you might be looking for the customer account, the business portal, or the open data hub. 1. Personal Customer Portal (My Account) stib mivb portail
Visit the official STIB-MIVB website and navigate to the "MyBrussels" section. You can create an account using an email address or via ITSME , the Belgian digital identity app. While you can purchase single tickets via SMS
🚇 Manage your Brussels mobility in just a few clicks! 📱 Personal Customer Portal (My Account) Visit the official
After purchasing, you must "load" the ticket onto your MOBIB card. The portal guides you to hold your card against a validator—any metro gate, bus validator, or Booth machine—to download the ticket onto the card’s chip.
If you are preparing a project or a business case, use the framework to define what a user does on the portal.
Looking forward, the "Portail" is slowly merging with the mobile application experience. The trend is moving toward "MaaS" (Mobility as a Service), where the distinction between the website (for planning) and the app (for validation) disappears. The goal is a unified digital pass that handles bike sharing (Villo), scooter rentals, and metro access all in one interface—a goal STIB-MIVB is actively pursuing.