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No Garena staff member or "GM" will ever ask for your prepaid card password. If someone asks for it to "fix your account" or "give you free diamonds," they are trying to steal your funds.
When purchasing a Garena prepaid card, users receive a card with a unique PIN or password. This password is crucial as it is used to redeem the card's value in the user's Garena account. The process typically involves scratching off a protective layer on the back of the card to reveal the PIN.
Some mobile wallets, such as Coins.ph, send a text message containing the "p/w" (password) and serial number.
