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If you have ever glanced over the shoulder of a Brussels metro driver or peered at a technician’s screen in a maintenance depot, you might have caught a glimpse of a specific, clunky-looking URL: https://portail.stib-mivb.be/irj/portal/hot .

When a driver reports a passenger incident via the portal, the data flows to security, legal, and maintenance teams simultaneously. https portail stib mivb be irj portal hot